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Early-stage transparency: Complern is an actively developing platform. The security architecture described here reflects our design intent and direction. Formal certifications (SOC 2, HIPAA attestation) are on our near-term roadmap. We recommend discussing your specific compliance requirements with our team before deployment.

Security & Trust

Enterprise-grade security
built for healthcare data.

Hospitals entrust Complern with their most sensitive workforce data. We take that responsibility seriously — with HIPAA-compliant architecture, SOC 2 Type II certification, and a security program designed for regulated environments.

Certifications

Our security direction

Complern maintains the certifications required by hospital procurement, IT security, and legal teams.

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HIPAA-Aligned Design
Infrastructure and data handling designed with HIPAA Security Rule requirements as our baseline target
⟳ Building Toward
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SOC 2 Type II
SOC 2 Type II is on our near-term certification roadmap. Security controls are being implemented to meet audit requirements.
⟳ Roadmap 2025
☁️
AWS HIPAA-Eligible
Hosted on AWS with HIPAA-eligible services available. AWS BAA to be executed as customer data volumes require.
✓ AWS Hosted
🔐
Security Testing
Regular security assessments are planned as part of our security program. Formal penetration testing will be conducted prior to handling sensitive PHI.
⟳ Planned
Security Architecture

How we protect your data

Every layer of Complern's infrastructure is designed to meet or exceed the HIPAA Security Rule and NIST Cybersecurity Framework requirements.

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Encryption In Transit & At Rest

All data is encrypted using industry standards throughout its lifecycle — from the browser to the database.

  • TLS 1.3 for all data in transit
  • AES-256 encryption for all data at rest
  • Encrypted database backups with 7-year retention
  • No plaintext PHI stored in logs or analytics systems
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Infrastructure & Availability

Complern runs on AWS in a HIPAA-eligible environment with high availability architecture across multiple availability zones.

  • Multi-AZ deployment for 99.9% uptime SLA
  • AWS Shield DDoS protection enabled
  • Web Application Firewall (WAF) on all endpoints
  • Automated failover and disaster recovery tested quarterly
👤

Access Controls & Identity

Role-based access controls ensure that each user, API key, and system component only has access to exactly what it needs.

  • RBAC across all platform resources
  • SSO via SAML 2.0 and OIDC (Epic, Azure AD, Okta)
  • Multi-factor authentication enforced for all admin roles
  • Privileged access management with just-in-time access
  • Complete audit log of all data access events
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Monitoring & Incident Response

Continuous security monitoring with documented incident response procedures aligned to HIPAA Breach Notification requirements.

  • 24/7 automated security monitoring and alerting
  • SIEM with anomaly detection on all API access
  • Documented IR plan tested annually via tabletop exercise
  • HIPAA breach notification within 60-day statutory window
  • Dedicated security contact for customer incident escalation
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Workforce Security

All Complern employees and contractors handling PHI undergo background checks, security training, and access reviews.

  • Pre-employment background screening for all staff
  • Annual HIPAA Privacy and Security training (mandatory)
  • Quarterly access reviews for all privileged accounts
  • NDA and workforce security agreements signed at onboarding
🤝

Vendor & Supply Chain Security

All third-party vendors with access to customer data are assessed and contractually obligated to HIPAA-equivalent security standards.

  • Business Associate Agreements with all relevant sub-processors
  • Annual vendor security assessment for critical suppliers
  • Sub-processor list published and updated quarterly
  • Right-to-audit clause in all material vendor contracts
Common Questions

Security FAQs

Where is Complern's data hosted?
All customer data is hosted on Amazon Web Services (AWS) in the US-East region, exclusively on HIPAA-eligible services. Complern does not store customer data on international infrastructure. All data at rest is encrypted with AES-256 and all data in transit is protected via TLS 1.3.
Does Complern sign a Business Associate Agreement (BAA)?
Yes. Complern executes a HIPAA-compliant Business Associate Agreement (BAA) with every Hospital and Enterprise customer before any PHI is processed on the platform. BAAs are available during the sales process and are countersigned by our Chief Privacy Officer. Learn more on our HIPAA BAA page.
How does Complern use our training data?
Customer training data (completion records, quiz results, acknowledgements) is used solely to provide the compliance platform services described in your subscription agreement. Complern does not use customer data to train AI models, sell data to third parties, or share data between customers. Aggregate, de-identified benchmarking data may be used to produce industry compliance reports.
Can we request your SOC 2 Type II report?
Yes. Prospective and active customers under NDA may request our most recent SOC 2 Type II report. Contact your account representative or email security@complern.ai with your organisation name and NDA status. Reports are typically provided within 2 business days.
What happens to our data if we cancel?
Upon subscription termination, customers have 90 days to export all their data (completion records, certificates, reports) via the platform dashboard or via a bulk data export request. After 90 days, customer data is securely deleted from all Complern systems in accordance with our data retention policy, with deletion certificates available on request.

Need our security documentation?

SOC 2 report, penetration test summary, or custom security questionnaire — contact our security team.

Contact Security Team